Delivery & Shipping Policy
Most orders are shipped via USPS first class mail within 1-3 business days from East Tennessee. Please allow 2-5 business days for delivery for first class mail International orders will take longer. Delivery estimates are available at checkout.
If you choose to upgrade your shipping speed, it will likely be shipped USPS Priority Mail and arrive within 1 to 3 business days. Selecting Priority Mail at checkout does NOT mean it will be processed any quicker. We will do our best to get it shipped as quickly as possible. It just depends on that week's orders.
We make every attempt to deliver your product as fast as possible, but we cannot guarantee ANY delivery times unless UPS Next Day Air is selected.
To ensure that you receive your order when you need it, please plan accordingly. During the holidays, please place your order at least 2 weeks prior to ensure timely delivery.
Deliveries to residential addresses typically do not require a signature, however, in the event that one is required and no one is available to sign, a note will be left noting the attempted delivery. After three attempt to deliver, the package will be returned to Cookie Cutter Lady.
Once your order has been shipped, you will receive an email informing you of your package being shipped along with the tracking number for your order.
** NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES** (Unless package has been insured). Please contact your local post office in the event of a missing package. You may be able to file a claim as well. Occasionally the post office does misplace a package. To insure and have full coverage on your purchase, make sure to use Priority Mail Express or UPS Next Day Air at checkout.
Cookie Cutter Lady reserves the right to change this policy at any time. Please check back from time to time to note any changes.